Phone Support

DBond based Service Level Agreement (SLA) signed with the customer enterprise agreement,to provide enterprise customers 5 × 8 or all-weather phone response service. Telephone service to some extent can identify IT support needs, help companies get faster the related information or technical processing of IT Management.

Please call 021 - 6385 7555

Mail Support

When you encounter IT failure or IT Advisory, you can communicate with our customer service representatives by mail. E-mail to communicate more clearly than in the descrip-tion of telephone communication. DBond through the online system (Ticketing) distribu-tion and processing all mail requests . In working time, we at most within 45 minutes of each e-mail request to respond . Because we use online system event tracking, efficient support our customers through the mail today has become our most effective in addition to on-site support from IT support mode.

Please email helpdesk@dbond.net

Remote Support

DBond in the form of remote access clients, and help customers deal with IT business affairs. Compared to on-site service , remote support with higher immediacy , Compared phone support , remote support is also equipped with a more intuitive operation of IT Services and solutions.

Please download teamviewer，Get our remote Assistance support.

Custom services

Site support refers to our technical engineers to reach customers businesses , in the field of IT operations and implementation.On-site technical support for IT affairs usually difficult , verbal , written , or can not be handled remotely. Press DBond service level agreement (SLA) , on-site support is required to achieve a certain event level , This approach is also in order to ensure the greatest degree of client companies to obtain a high efficiency of IT support, while avoiding unnecessary service costs incurred.

Please contact helpdesk@dbond.net for further information about our on-site service